Cancellation & Refund Policy

Last updated: July 2026

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

Cancellations will only be considered if the request is made within 5 days of placing the order or subscribing to the service. However, cancellation requests may not be entertained if the service/subscription has already been fully provisioned and activated on your account.

EZDUKKAN does not accept cancellation requests for immediate digital downloads or fully consumed services. However, a refund can be made if the user establishes that the service delivered is not functioning as described.

In case of technical defects or service downtime, please report to our customer service team. The request would be entertained once our team has checked and determined the same at its own end. This should be reported within 5 days of the occurrence. In case you feel that the service received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 5 days of receiving the service. The customer service team after looking into your complaint will take an appropriate decision.

In case of any refunds approved by EZDUKKAN, it will take 1 days for the refund to be processed to you.