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Support & Assistance

Get in touch with us

Have questions about billing, setup, GST invoices, or need technical assistance? Our team is dedicated to supporting your shop and business workflows.

Phone Support

Speak directly with our product specialist for immediate guidance.

Phone Number

+91 9607074697

Mon – Fri: 10:00 AM to 6:00 PM IST

WhatsApp Support

Chat with us for quick onboarding help, feature walkthroughs, and bill templates.

WhatsApp Number

+91 9607074697

Typically replies within 15 minutes during business hours

Email Support

For account inquiries, invoices, billing questions, or partnership proposals.

Official Email

support@ezdukkan.in

Response SLA: Within 24-48 business hours

Registered Business Office

Official registered correspondence and headquarters address.

EZDUKKAN

Raghukul Bunglow, At post Gudhe, Tal. Patan,

Dist. Satara, Maharashtra, India

PIN: 415112

Customer Care & Grievance Mechanism

Operating Hours & Escalation Details

Active Support

Working Hours

  • Monday – Friday:10:00 AM – 6:00 PM IST
  • Saturday:Urgent billing & WhatsApp tickets only
  • Sunday & Public Holidays:Closed (Replies on next business day)

Grievance & Compliance Officer

In accordance with the Information Technology Act 2000 and rules made thereunder, the Grievance Officer is:

Shivraj Desai

Email: support@ezdukkan.in

We acknowledge grievance tickets within 48 business hours and resolve them within 15 working days.

Self-Serve Knowledge Base

Looking for step-by-step guides?

Check out our illustrated guides for billing, thermal printers, inventory management, customer khata, and online stores.