Knowledge Base

Help Center

Simple Add Product Guide

The definitive step-by-step guide to manually adding a product in EzDukkan — covering every single field, pricing mode, tax setting, stock configuration, and barcode option.

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Simple Add Service Guide

The definitive step-by-step guide to manually adding a service in EzDukkan — covering every single field, pricing mode, tax setting, and SAC code configuration.

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Inventory Bulk Import Guide

The definitive guide to importing your entire product catalogue into EzDukkan using Excel — covering every column, every auto-calculation, every error, and every best practice.

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Clients & Credit Management Guide

How to manage your customers, track credit and outstanding balances, view purchase history, and use client data to grow your business.

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Commission Agents Guide

How to set up sales agents, assign commissions per product, track agent performance on invoices, and manage agent payouts in EzDukkan.

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Team & Counters

Set up counters, individual staff PINs, roles and permissions, staff switching, and the business activity log.

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Create Invoice Guide

Everything you need to know about creating, customising, saving, and sharing invoices in EzDukkan — from adding your first line item to WhatsApp delivery.

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Dashboard & Reports Guide

How to read your EzDukkan dashboard, understand your key business metrics, and use the Reports section to analyse your sales, inventory, and profitability.

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Language & Localization Guide

Learn how to instantly switch EzDukkan between English, Hindi, and Marathi, and understand how the translation engine works across all your devices.

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Khata & Accounting

How to use the General Khata and Customer Khata to track outstanding balances, view full transaction histories, and record payments in EzDukkan.

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Online Store Guide

How to set up, customise, and share your EzDukkan online storefront — a public product catalogue with price privacy controls.

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Purchase Bills & Stock-In Guide

How to record purchases from suppliers, update your inventory stock, manage supplier relationships, and track what you owe using the Purchase Bills feature.

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Account Security & Devices Guide

Understand the security features of EzDukkan, including how to monitor active devices, review your security logs, and manage your linked devices.

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Can't find what you're looking for?

Our support team is available Monday to Friday (10:00 AM – 6:00 PM IST) via Phone, WhatsApp, and Email to help you with onboarding, thermal printers, billing, and custom store setup.