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Simple Add Service Guide

The definitive step-by-step guide to manually adding a service in EzDukkan — covering every single field, pricing mode, tax setting, and SAC code configuration.

Simple Add Service Guide

This is the definitive reference for manually adding an intangible service (like consulting, repairs, or delivery fees) to your EzDukkan catalog. No step is skipped, no field is left unexplained. Whether you are a first-time user setting up your service offerings or an experienced merchant who wants to understand what every tax setting does, this guide answers every question you might have.

In EzDukkan, your service catalogue is the master list of every service your business provides or invoices. Before you can add a service to a customer's bill, you need to register it in the system. This registration process is called "Adding a Service."

The service record stores several things simultaneously:

  • The identity of the service — what it is called and how it is categorized.
  • Its pricing structure — what you charge for it and your profit margin.
  • Its tax configuration — what GST rate applies, and whether prices are inclusive or exclusive of tax.
  • Its media — optional images that can represent the service on your invoices or online storefront.

Understanding these categories helps you fill the form with confidence.

Before you start, make sure:

  1. You are logged in to your EzDukkan account.
  2. You have navigated to the Products & Services section from the left sidebar.

From the Products & Services page (your Master Catalog), you will see the main list. In the top-right corner of the page, click "Add Entry" (the blue button with a + icon).

The Editor panel will slide open. Important: At the very top of the editor, click the toggle to select Service. This hides all the unnecessary inventory and stock fields!

This section captures the identity of your service — what it is called and how it is classified in your catalogue.

Name (Required)

This is the most important field. The service name appears:

  • On all customer invoices and bills.
  • In the service search results when you are building an invoice.

Best Practices for Naming:

  • Be specific and descriptive. "Premium AC Maintenance" is far better than "Maintenance."
  • Include the key specifications that a customer would use to understand the charge.

Category

Categories are the primary way to organise your service catalogue into logical groups. Examples include "Consulting," "Repairs," "Delivery," etc.

  • You can create any custom category name by typing it in.
  • Category-level reports in your dashboard show you which service groups are driving the most revenue.

HSN Code (Harmonised System of Nomenclature)

The HSN code is a government-mandated classification code used for GST compliance in India. Every service sold commercially must be classifiable under an HSN code.

Why it matters:

  • When GST is enabled on an invoice, the HSN code is printed alongside the service line item. This is a legal requirement for GST-registered businesses.

How to find your HSN code:

  • Conduct a search for "HSN code for [your service]" on the official GST portal (gst.gov.in) or any reliable lookup website.
  • Common examples: Consulting Services — 9983; Maintenance & Repair — 9987.

Description

A free-text field for internal notes. This is not shown to customers on invoices. Use it to record special internal instructions for staff rendering the service.

Base Rate / Cost (Optional)

If providing this service costs your business a flat base amount (e.g., paying a sub-contractor), you can enter that cost here. This helps EzDukkan calculate your profit margins.

Customer Rate (Selling Price) (Required)

This is the price at which you sell the service to your customers — the price they see on their invoice.

Commission Rate

If your business uses sales agents who bring in customers, you can assign a per-service commission rate (either flat or percentage). When an invoice is assigned to an agent, EzDukkan automatically tracks the commission earned on each service.

GST Percent

Enter the GST rate applicable to this service (e.g., 18).

Sale Tax Type

This toggle answers a critical question: Is the selling price inclusive or exclusive of GST?

  • With Tax (Tax Inclusive): The price the customer pays already contains GST within it.
  • Without Tax (Tax Exclusive): The price entered is the base price before GST is added. GST is added on top when invoicing. This is common for B2B service sales where prices are quoted "ex-tax".

Once you have filled in all the fields you need, click the "Save" button at the bottom of the form.

What Happens Immediately After Saving?

  1. The service appears instantly in your Master Catalog.
  2. It becomes immediately searchable when building a new invoice.

How to Edit a Service

Locate the service in your list. Click the Edit button (pencil icon) on the service's row. The Editor form opens, pre-filled with existing data. Make your changes and click Save.

What Happens to Past Invoices When You Edit a Service?

Nothing. Past invoices are permanently locked at the prices and details at which they were created. Editing a service affects only future invoices.

How to Archive a Service

If you stop offering a service but want to retain its historical data, use the Archive feature instead of deleting it. Archived services disappear from the active list and invoice builder but remain in historical reports. To archive, toggle the "Archived" switch at the bottom of the editor.

How to Delete a Service

Permanent deletion removes the service from your system entirely. This is a destructive action and cannot be undone. Archiving is almost always preferable. To delete, click the Delete button (trash icon) on the service's row.

Can I change the price of a service for a specific customer? Yes. When building an invoice, you can manually adjust the price or apply a custom discount on a per-invoice basis if needed.