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Phone Notifications & Messaging

How to enable morning phone notifications for low stock and overdue payments, test push alerts, and configure WhatsApp/SMS templates.

Phone Notifications & Messaging

Stay on top of your shop without checking the app constantly. EzDukkan sends daily morning summaries directly to your phone lock screen and automates customer WhatsApp reminders.

  1. Open Settings from the main menu.
  2. Select Notifications (or open /personal-settings/notifications).
  3. Click Turn on phone notifications.
  4. When your browser asks for permission, click Allow.

Your phone will immediately receive a welcome notification. From that day on, you will receive a daily morning summary around 9:00 AM covering:

  • Unpaid dues: Customers whose payment deadlines are approaching or overdue.
  • Stock alerts: Products running low or completely out of stock.

Apple requires progressive web apps to be installed on your Home Screen before they can send push notifications:

  1. Open EzDukkan in Safari on your iPhone.
  2. Tap the Share button (the square with an upward arrow) at the bottom of the screen.
  3. Select Add to Home Screen, then tap Add.
  4. Launch EzDukkan from your iPhone Home Screen icon.
  5. Go to Settings > Notifications and tap Turn on phone notifications.

After enabling alerts:

  1. Click Send a test notification.
  2. Lock your phone or switch to another screen.
  3. You will immediately hear your phone chime and see an EzDukkan test banner on your lock screen, confirming that push alerts are working.

Configure customer and agent communication:

  1. In Settings, select WhatsApp & SMS Messaging (or open /personal-settings/communication).
  2. Under Message Language, select English, हिंदी, or मराठी.
  3. All automated payment links, overdue reminders, and agent statements will now be pre-filled in that chosen language.

Under Statements and Agent Sharing:

  • Customer Statement: Customize the message sent with live statement links ({{statement_url}}).
  • Khata Due Reminder: Choose between Friendly, Standard, or Firm reminder tones, or edit the exact WhatsApp and SMS reminder text.
  • Agent Statement: Customize the message sent to commission brokers showing their payout links.

Click Save Changes under each channel to save your custom templates.